Refund Policy

Our Commitment to Customer Satisfaction

At Hamcut, we strive to provide the best email spam detection service possible. We want you to be completely satisfied with your purchase. This Refund Policy explains our refund and cancellation procedures.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers to our paid plans. If you're not satisfied with our service within the first 30 days of your initial subscription, you may request a full refund.

Eligibility Requirements

To be eligible for a refund under our 30-day guarantee:

• You must be a first-time subscriber to a paid plan
• The refund request must be made within 30 days of your initial purchase
• You must not have violated our Terms of Service
• You must not have abused or excessively used the service

Refund Exclusions

The following are not eligible for refunds:

• Subscription Renewals: Charges for automatic renewals after your initial 30-day period
• Partial Billing Periods: We do not provide pro-rated refunds for unused portions of billing periods
• Free Trials: Free trial periods do not qualify for refunds as there is no charge
• Add-on Services: One-time purchases or add-on features are non-refundable after use
• Violations: Accounts terminated for violating our Terms of Service
• Third-Party Charges: Fees charged by your payment processor or bank

How to Request a Refund

To request a refund within the 30-day guarantee period:

1. Contact our support team at support@hamcut.com
2. Include your account email and order/transaction ID
3. Provide a brief explanation of why you're requesting a refund
4. Allow up to 5 business days for us to process your request

We may ask you to provide feedback about your experience to help us improve our service.

Refund Processing

Processing Time

Once your refund is approved:

• We will process the refund within 5-7 business days
• The refund will be issued to your original payment method
• Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account

Notification

You will receive an email confirmation once your refund has been processed. This email will include details about the refund amount and expected timeline for the funds to appear in your account.

Cancellation Policy

How to Cancel

You may cancel your subscription at any time by:

• Visiting your account settings and selecting "Cancel Subscription"
• Contacting our support team at support@hamcut.com

Effective Date

When you cancel your subscription:

• Your access will continue until the end of your current billing period
• You will not be charged for subsequent billing cycles
• No refund will be provided for the current billing period (unless within the 30-day guarantee window)
• Your account data will be retained according to our Privacy Policy

Reactivation

You may reactivate your subscription at any time by logging into your account and selecting a plan. Standard pricing will apply, and any promotional rates from your previous subscription may no longer be available.

Failed Payments and Account Suspension

If a subscription payment fails:

• We will attempt to process payment up to 3 times
• You will receive email notifications about the failed payment
• Your account may be temporarily suspended if payment cannot be processed
• Your subscription may be automatically cancelled after repeated failed payment attempts

To avoid service interruption, please ensure your payment information is current.

Billing Disputes

If you believe you've been incorrectly charged:

• Contact us immediately at billing@hamcut.com
• Provide your account email and transaction details
• We will investigate and respond within 5 business days
• If the dispute is valid, we will issue a refund or credit

We encourage you to contact us before initiating a chargeback with your bank, as chargebacks may result in account suspension.

Price Changes

If we change our pricing:

• You will receive at least 30 days' advance notice
• Your current rate will be honored until the end of your billing cycle
• You may cancel before the new rate takes effect
• If you do not cancel, continued use constitutes acceptance of the new pricing

Free Trial Policy

We may offer free trial periods for certain plans:

• Free trials are available to new users only (one per customer)
• Credit card information may be required to start a trial
• You will not be charged during the trial period
• If you do not cancel before the trial ends, you will be automatically charged for the subscription
• Cancel anytime during the trial to avoid charges

Service Credits

In cases of extended service outages or issues on our end:

• We may issue service credits at our discretion
• Credits will be applied to your account for future billing
• Credits cannot be redeemed for cash
• Credits expire if your account is cancelled

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: support@hamcut.com or billing@hamcut.com
• Website: hamcut.com

Our support team is available to assist you Monday through Friday, 9:00 AM - 5:00 PM EST.